How can I go about making a purchase on Ecolook Fashion? |
Pick the size you want for the product. |
Click "Add to Cart" to put it in your shopping Cart. |
Go to your shopping Cart and click "Go to Check out." |
Fill in your Shipping and Billing Address. |
Choose your payment method by clicking "Prepaid" or "Cash on Delivery." |
Confirm the payment, and your order will be placed. |
Is it necessary to establish an account to make a purchase? |
No. You don't have to create an account; you can proceed with your order by entering your shipping and billing information, choosing your preferred payment method, and placing the order. |
I have yet to receive my order; what could be the reason for the delay? |
In exceptional circumstances, there may be delays in the delivery of your order due to courier or shipment issues. We will ensure to keep you informed about the status of your orders through phone calls or email notifications. Additionally, you are welcome to reach out to us via phone or email to inquire about the status of your orders. |
Is there any charge for delivery or courier services associated with my order? |
How do I go about tracking my order? |
Once your order is dispatched from our warehouse, we will send you the tracking information. You can then visit the courier partner's website and use the AWB number to track the status of your order. |
What is the process for returning a product? |
If you're dissatisfied with your purchase, simply reach out to us via phone or email within 10 days of receiving your order, and we will coordinate the return process for you. |
How long will it take for me to receive a refund for my order? |
The refund process begins as soon as your product reaches our warehouse and undergoes a quality check. Typically, it takes up to 4-5 business days for prepaid orders and 5-7 business days for Cash on Delivery (COD) orders for the refunded amount to be credited to your bank account.
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What is the procedure for canceling my order? |
You can cancel your order by simply contacting us via phone or email and providing the reason for cancellation. However, please note that if your order has already been shipped, cancellation may not be possible. In such cases, you can choose to refuse the delivery, and your order will be automatically canceled. |
My order was COD, how will I get my refund amount? |
Upon receiving the product at our warehouse, we will send you an email requesting your bank account details. Once you provide the necessary information, we will initiate the refund process. You can expect the refunded amount to be credited to your bank account within 5 to 7 business days from the initiation of the refund. |
How can I determine the right size that fits me best? |
You can check the size chart on the product page right above the "Go to Cart" button |
How long do I need to wait for New Size |
We can't give you a definite timeframe for when the size will be back in stock. However, you can add the product to your wishlist by clicking the button next to "Add to Cart," and we'll notify you as soon as the size becomes available in the future |
How do I pay for my order? |
In Multiple way ------------- |
Cash On Delivery |
Credit Card |
Debit Card |
Net Banking |
PayU Money |
Is it secure to use my credit/debit card to make a purchase? |
Absolutely, your payments are protected by PayU money. Your information shared during transactions is entirely secure with us. For more details, you can review our Privacy Policy. |
If a payment failure occurred while I was trying to order, what steps should I take? |
If the money has been deducted from your bank account, please wait for 24 hours as it usually gets refunded during this time. If you don't see the refund within 24 hours, contact us by phone or email, and provide your bank account statement. We will assist you further. |
Is it possible to have my order sent to more than one address? |
You can have your order sent to just one address. If you want to send items to multiple addresses, please make separate orders for each address |
Do you send orders to other countries? |
No |
If delivery isn't possible to my address, what should I do? |
We recommend checking back in a few days because we're actively working on expanding our list of deliverable addresses, and your location may become eligible for delivery soon |
How can I send back my order? |
Usually, we set up a pickup for returns. But sometimes, due to certain circumstances, this might not be possible. In such cases, you can return your order using a courier. The refundable amount for self-shipping is only Rs 100. |