Request Timeline: You can request a return for a purchased product within 5 days from the date of delivery.               

Return Conditions: To be eligible for a refund and return, the purchased product must meet these conditions:                            

1. Correct Product: The product, brand, article number, and barcode should match. Ensure not to detach or damage the MRP tag.
2. Complete Product: If the purchased product includes any add-ons or comes in a combo, all components must be present when returning.
3. Unused Product: The purchased product must be unused, unwashed, unsoiled, and without any fragrance to be eligible for return.
4. Undamaged Product: Only undamaged products without holes or tears will be considered for return.
5. MRP Tag: The tags should remain attached to the product and undamaged.

Refund Initiation: The refund process will begin only after we receive the product and conduct a quality check.              

Quality Check Outcome: If the purchased product does not pass the quality check, the refund procedure will not proceed further.                          

Logistics Responsibility: Please ensure that you hand over the Ecolook product to the logistics partner, as Ecolook Fashion will not be held responsible if a wrong or different brand product is provided, and we will be unable to process the return in such cases.